Refund Policy

This policy covers payments for Elsa plans and credits made through Stripe. It is part of our Terms of Service.

Subscription payments and credit purchases are generally non-refundable. Refund requests must be submitted within 7 calendar days of the applicable charge. Requests submitted after this period will not be considered, except where required by applicable law.

Refund requests submitted within the 7-day period will be reviewed on a case-by-case basis. We reserve the right, at our sole discretion, to approve or deny any request, including requests involving unused subscriptions or credits. Submitting a request within 7 days does not guarantee a refund.

1. Subscriptions

You can cancel your subscription at any time from Manage Subscription in the Elsa app.

• When cancellation takes effect. At the end of the current billing period. Your plan stays active until then.
• Refunds of subscription payments. Generally non-refundable. A request made within 7 calendar days of the charge is reviewed case by case, as described above.

2. Credits and automatic top-ups

• Credit purchases. Generally non-refundable, whether the credits are used or unused. A request made within 7 calendar days of the purchase is reviewed case by case, as described above.
• Automatic top-ups. Treated like any other credit purchase: generally non-refundable, with the same 7-day request window.

3. If we end your access

If you break our Terms of Service, we may suspend your account and remove all your credits, with no refund. If we end your access or discontinue a service for any other reason, any refund is at our sole discretion.

4. Your legal rights

Nothing in this policy limits any refund rights you have under the law where you live.

5. How to request a refund

Email support@twinciti.com from the email address on your account and include the date of the charge. Please contact us before disputing a charge with your bank. Chargebacks are covered in section 7 of our Terms of Service.

6. Contact

Twinciti Inc., 1901 Cornwall Ave 1196, Bellingham, WA 98225, United States.
Email: support@twinciti.com